Charity FAQs

What are the main benefits of this scheme?

  • Giving charity members something back for their time
  • Improving the care for older adults
  • Generating revenue for charities
  • Motivating more people in the community to join charities
  • Giving Family carers a way of making some provision for their future

What are the risks for the charity?

We believe none. We ask for your time, energy and commitment while we implement the scheme, and you are welcome to review the collaboration after the first year.

I am concerned that notions around volunteering do not entail any personal gain. How do we overcome this?

There is absolutely no obligation or pressure for volunteers to sign up to the G&TC scheme if they feel it goes against their values and beliefs about volunteering. However, the whole point of G&TC is to address the looming crisis of an increasing elderly population and a lack of resources for people to care for them. We will all age sooner or later and become frail and vulnerable, needing the support of others. It is unclear what people’s money pensions will afford them when the time comes. We therefore, consider that being part of the G&TC scheme is an act of self-responsibility; making some provisions for yourself now will reduce the likelihood of a crisis in your own care for the future.

The G&TC scheme will not be for everyone and if your volunteers do not wish to use the scheme, we simply encourage them to continue their volunteering as is right for them. G&TC is simply an additional service available to charity volunteers.

If you feel that you wish to offer befriending care under the G&TC scheme but do not wish to benefit from the care savings account, you can donate the hours to someone in your community who may need them. In this way, your hours of volunteering will be twice as good.

Where is it?

Give and Take Care is starting up in a few UK locations and will expand over time. We aim to be spread in a few localities/sites nationwide by February 2018. Currently, we are due to commence in Twyford, Berkshire, where we are working alongside Twyford and district Age Concern.

Who can be a Partner?

‘Partner(s)’ is the term for people signed up to the G&TC scheme. Anyone who gives or receives care under the scheme is called a Partner.

  • You can become a CareGiver Partner if you are over the age of 18
  • You can become a CareReceiver Partner if you are over the age of 60

All Partners must register with an associate charity to access the scheme. All CareGivers will be subject to checks including DBS vetting, before accessing the scheme.

What is the admin fee and why?

The admin fee is £1 and is applied to every GAT hour when it is received.

The admin fee is needed to cover the back office operations of running this secure database system. Essentially it covers the cost of book-keeping for the hours exchanged, IT systems to maintain the data and make it available to you online, and to employ a small number of G&TC staff to run the scheme. The admin fee also covers the cost of processing direct debit payments. We hope that in the future the collected admin fee will generate a profit, which will be giving back to our associate charities. We are therefore able to contribute financially to charities working with us.

The admin fee is not a commercial payment for care or support. It is simply a fee to ensure the administration for recording GATs is done correctly and in a way that can be sustained in the future.

G&TC aim to become a secure and permanent long-term scheme, embedded into society. To ensure that the scheme is not threatened by financial influences, we have developed this ‘circular economy’ solution such that we do not rely on grants, government or business funding or charity funds. In this way, the GAT hours that Partners save cannot be devalued or defrauded in any way, and the project will not be vulnerable to a loss of funding in the future. Having Partners paying the admin fees keeps the funding for the scheme within the organisation and gives the scheme much more security into the future.

Who pays the admin fee?

,We have left this decision up to local charities that associate with us. In some areas the admin fee will be split 50/50 between Partners, with the CareReceiver and CareGiver each paying 50p per hour. In other areas, charities have adopted the method of CareReceiver paying the £1 fee. In our first locality, the CareReceiver is paying the £1 per GAT/hour.

The case for 50/50 split on the admin fee :
• The GAT savings account has a great benefit to the CareGiver as they are able to invest in their future at a small cost.

• The CareGiver is therefore able to ‘pay’ for their own future care at very little cost.

• It could be argued it is unfair for the elderly CareReceiver to pay all of the admin fee.

The case for the admin fee to be paid by the CareReceiver :
• CareReceivers will be able to request more frequent personal support from G&TC CareGivers.

• CareGivers are taking a risk in investing in the GAT savings scheme as such a new project. Therefore, whilst the CareReceiver is guaranteed to get their care now, the CareReceiver may not feel confident they will be able to draw on their GATs in the future.

• This model gives something back to volunteers and provides a motivation for more people to volunteer for the elderly.

• CareReceivers may feel happy to pay a very modest admin fee for a better care and to ensure that CareGivers can have care in their old age.

• It is counterintuitive to ask someone to care for someone and also pay an admin fee to do so.

What happens if the Locality Manager is off sick?

The Locality Manager’s assistants will be a team of 5-8 Partners and charity members who can cover when the Locality Manager is off sick. They will receive the same training and have appropriate access to the system to create matches and log arrangements.

What if the Locality Manager has more administration to undertake than planned?

The Assistants will be delegated some tasks. They will receive the same training and have appropriate access to the systems.

How do we communicate this to our members?

G&TC would be presented as an additional service that is available to them. It is in no way compulsory but offers them some great benefits they may wish to consider.

How will the Locality Manager be paid after the first year?

According to our calculations, as the project expands across the UK, G&TC should be self-sustainable after the first year. This will mean that the locality will have reached a number of Partners that will allow the charity to pay the Locality Manager directly from the admin fees that the Charity will receive. We can talk through figures with you in greater detail.

Do people have to be registered with a charity to sign up?


The scheme is operating through existing charities. We are recruiting from current members of charities and will soon publicise for more people to register with associate charities to access the scheme. We do not wish to compete with charities, but rather increase the number of their members across the UK. This will provide more support for the older adults. The care savings account is an incentive for people to give their time to befriend older adults.

What are GATs?

GATs are credits of hours that are banked when one gives care to another. 1 hour of care/support = 1 GAT.

If 5 hours a week befriending activities are given to Mrs Jones, the CareGiver’s account will be credited with 5 GATs for that week.

Equally, when receiving care, Mrs Jones ‘spends’ GATs in the same way. 1 GAT previously saved will translate into 1 hour of care.

GATs are not monetary; they are simply a record of hours of care exchanged between Partners. GATs cannot be sold and cannot be used for anything else. This allows us to be absolutely sure that no one will ‘play the system’.

Who decides who Partners will care for?

Partners will either be an existing Family Carer and already caring for a loved one, or be new to the scheme and offering befriending support to a Partner they do not know.

The Locality Manager will match CareGivers with a local CareReceiver based on the skills they can offer, the CareGiver’s availability, the needs of the CareReceiver and how close they are to each other in the community.

How do Partners meet the person they are matched with?

The G&TC Locality Manager will share CareGiver and CareReceivers’ phone numbers with each of them and they can speak on the phone to arrange their first meeting. This can take place at the Care Receiver’s home, or a public place first. This is entirely up to the Partners.

What ages can people access the G&TC scheme?

Anyone over the age of 18 can join G&TC as a Partner and start giving care to another.

Anyone over the age of 60 can join G&TC as a Partner and start receiving care under the scheme.

At what age can Partners access their GATs?

Partners can begin ‘spending’ their GATs when they reach age 60.

What care is available for older adults?

In Stage 1 of this project we are calling on those who carry out befriending activities for the elderly and Family carers to join the scheme. Therefore, older adults can access befriending support from the scheme. Befriending care involves a variety of activities such as lifts to appointments or to get shopping, company, cleaning, gardening, dog walking etc. In addition, many charities offer activity classes, lunch clubs or workshops. These may also be included in the scheme.

Family carers perform a whole range of support duties from bathing, lifting, washing, giving medicines, feeding, cooking, etc. This is considered to be ‘personal care’. Older adults who already have a loved one caring for them, will continue to receive the same level of personal care under the scheme. They will however, be enabling their loved one to make some provision for their future by saving some hours.

How do Family carers get involved?

If the Family carer and the perosn they car for wish to sign up, they must first register with one of our associate charities and then join our scheme.

Carers provide significant hours of care for their loved ones, often 24-hour care. The G&TC scheme will cap family care hours at up to 5 hours per day. Family carers will agree with one another how many hours they will bank each week.

What if Partners are not happy with their match?

It is possible that Partners may not get on well with the person they are matched with. In that case, either Partners can contact the Locality Manager who will re-match Partners with someone new.

What if there are complaints about Partners?

We encourage you to discuss with the partner allocated to you in a polite and constructive manner how would you like your support to be and the befriending care to be occurring. If the CareGiver gets consistently late to you, you may wish to inform the Locality manager of such problems. However, if you simply wish to have a change of Partner you can liaise with the Locality Manager who will re-match you again.

If there is a serious issue about your safety or a matter that would concern the police, you must notify the police and social services. They are the appropriate authority to deal with such matters. If you advise us of any such matters, we will also have a duty to inform the relevant authority. This is simply to ensure the well-being and safety of vulnerable adults and indeed of anyone who is part of the scheme, including CareGivers.

Can people join the GATC scheme for one-off activities?

You can, but the aim of the scheme is to encourage regular support for older adults and build relationships within the community. Therefore, we ask for longer term commitment to create stable arrangements. Even an arrangement of giving one hour a week would be helpful. Familiarity is comforting to elderly people and build new friendships and connections with others. This is the aim of the scheme, to create better relationships and improved quality of care for older people.

Can GATs be transferred to others?

Yes, in three ways.

1 – You can gift your GATs to a relative.

2 – You can leave your GATs in your will to a relative or loved one.

3 – You can donate your GATs to GATC for their emergency fund, or leave them to G&TC-CIC in your will.

Are Partners DBS checked?

Yes, for befriending care.

We will need evidence that Partners have an up-to-date DBS check. Befriending CareGivers may bring an existing DBS check providing it is ‘portable’, at the appropriate level for the care and support you are offering to provide and must be less than 12 months old. Otherwise, as a CareGiver, a fresh DBS application will need to be submitted and signed up to the Update Service to enable us to carry out regular checks.

We ask that Partners sign up to the DBS ‘Update Service’, which allows G&TC to conduct regular checks. This is simply to protect Partners. For Family carers, a DBS will not be necessary unless the family partners will require it to be in place. This is simply to protect Partners. For Family carers, a DBS will not be necessary unless the family partners will require it to be in place.

Do Partners undergo any training?

Yes, to be a CareGiver.

Under the Care Act 2014, the Care and Support Statutory Guidance stipulates that all staff and volunteers involved in supporting vulnerable adults, must complete Safeguarding Adults training. This will be organised by G&TC in your area with the relevant Local Authority.

Can CareReceivers also offer support to others?

Yes. Older adults may experience a decline in health and physical ability but they may still have a wealth of experience and knowledge that is valuable to the community. We envisage that some people over 60 may be able to earn more GATs by doing some light duties for other Partners, or by offering mentoring advice to younger people.

Will Partners sign any paperwork?


There will be some fairly straightforward paperwork to be signed when you register with G&TC as a Partner, however only CareReceivers will need to provide bank details so that the Direct Debit mandate can be setup, and this will be posted to your bank.

How will Partners confidential information be stored and kept safe?

G&TC will record and store certain necessary personal information about all partners in order to run the scheme.

G&TC are committed to handling personal information appropriately and in accordance with the Data Protection Act. Due to the nature of the scheme being a long-term personal care savings account, we will retain individuals’ details for the duration of their lives so that they may access the service as intended, or until any request from an individual who wishes to cancel their registration altogether. Partners and charities will receive terms and conditions around this when they join. Locality Managers and support assistant staff will receive appropriate training to safeguard individuals’ data.